Quality Assurance and Compliance Manager

About the role

The Quality Assurance & Compliance (QA&C) Manager at UoM Dubai leads institutional quality assurance, regulatory compliance, institutional effectiveness, strategic performance assessment and continuous improvement. The role ensures that academic and administrative operations meet local and international regulatory standards and supports the University's strategic objectives, while maintaining institutional licensure and programme accreditation. It works closely with teams in Dubai and at the Home Campus.

Key responsibilities

• Ensure compliance with local laws and regulations, including CAA Standards and OBEF, and contribute to improving QA&C policies and procedures.
• Develop and update local quality assurance plans, processes and documentation, set quality benchmarks for programmes and curricula, and report on stakeholder engagement in evaluating student learning.
• Work with the Student and Academic Services Division in Manchester to maintain licensing, accreditation and regulatory compliance, guide departments in continuous improvement and support accreditation, licensure and audit submissions.
• Maintain communication with the CAA, MoHESR, KHDA, DIAC and DDA, and keep an up-to-date digital course file for each course.
• Collect, analyse and report institutional data, lead institutional effectiveness activities, develop KPIs and dashboards, and run surveys of students, alumni, academics, employers and staff.
• Drive improvement initiatives, deliver workshops and training on quality standards and outcome-based education, and coordinate audits, assessments and benchmarking.
• Coordinate regulatory reports (HEDB/HEDS, KHDA Census, MoHESR) and reports to senior management and regulators, and represent the University in accreditation processes and regulator workshops.

Required profile

• Typically 5 to 10 years in quality assurance, compliance or educational administration at a UAE-based institution, including managing teams or workstreams.
• Significant higher education experience in quality assurance, accreditation, institutional effectiveness and continuous improvement; UAE higher education regulatory experience is essential, familiarity with UK systems is highly desirable.
• Bachelor's degree (the text is cut off).
• Experience managing QA projects and teams, including line management.

Required skills

• In-depth knowledge of CAA Standards, OBEF, MoHESR and KHDA regulations, and accreditation processes such as self-study reports, site visits and CAA HEDS reporting.
• Familiarity with outcome-based assessment, including ILO mapping and reporting under OBEF.
• Data collection, analysis and interpretation.
• Strong written and verbal communication, teamwork, leadership, discretion with confidential information and awareness of Data Protection Act / GDPR requirements.