Quality Assurance & Quality Control Manager

About the role

The Quality Assurance & Quality Control Manager will lead the development, implementation and continuous improvement of QA/QC standards across Lals Group’s operations and retail brands in the United Arab Emirates. This full‑time, on‑site position ensures that products and services meet both internal expectations and external regulatory requirements.

Key responsibilities

• Design, publish and maintain QA/QC policies, procedures and manuals.
• Plan and conduct quality audits, inspections and testing activities across operations, merchandising, supply chain and mall management.
• Analyse quality data, identify trends and drive corrective and preventive actions.
• Prepare regular performance reports for senior leadership.
• Collaborate with cross‑functional teams to embed quality standards into daily processes.
• Train and mentor staff on quality guidelines and best practices.

Required profile

• Proven experience in QA/QC management, preferably in retail, mall management or distribution within the GCC.
• Strong analytical and reporting capabilities with a focus on root‑cause analysis.
• Effective leadership skills, including team mentoring and cross‑functional collaboration.
• Excellent written and verbal communication with attention to detail.
• Bachelor’s degree in Engineering, Quality Management, Business Administration or a related field; professional certifications are a plus.

Required skills

• ISO standards
• Six Sigma methodology
• Lean practices