Reception Manager - Italian & Seafood

About the role

Wynn Al Marjan Island is seeking a Reception Manager for its Italian & Seafood restaurant. The role is part of the resort’s Food & Beverage team and focuses on delivering a personalized, high‑end arrival experience that meets Wynn and Forbes Travel Guide standards.

Key responsibilities

• Manage pre‑arrival guest communication, reservations, preferences, special requests and VIP arrangements.
• Review guest profiles to anticipate needs and coordinate special occasions with culinary and service teams.
• Oversee reservations, waitlists, walk‑ins and queue management using SevenRooms.
• Collaborate with floor and kitchen staff to optimise seating flow and minimise guest waiting times.
• Lead, schedule, coach and develop the reception team on guest engagement, conflict resolution and system proficiency.
• Conduct daily briefings on reservations, VIPs, special requests and service pacing.
• Capture guest feedback, support service recovery and use insights for continuous improvement.

Required profile

• 3‑5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant, luxury hotel or similar hospitality setting.
• Fluent English with professional communication skills.
• Advanced proficiency in an additional language (e.g., Arabic, Russian, French, Spanish, Japanese).

Required skills

• SevenRooms reservation system.
• Forbes Travel Guide 5‑Star service standards.