Receptionist / Front Desk Agent (Arabic Speaker)

About the role

Edition hotels, part of Marriott International, is hiring a full-time, non-management Receptionist / Front Desk Agent (Arabic speaker) in Downtown Dubai. The role covers guest check-ins and check-outs, reservations, billing, payments and guest service.

Key responsibilities

• Organize, confirm, process and handle guest check-ins and check-outs, room reservations, requests, changes and cancellations.
• Secure payment, verify and adjust billing, activate and file room keys, and process all guest requests and messages.
• Print contingency lists of all guests for emergencies, identify room features, give directions and explain amenities, services and hours of operation.
• Follow up on outstanding requests from the previous day, run and review daily reports and logs, and complete cashier and closing reports.
• Accept and record wake-up calls, count the bank at the start and end of shift, and process payments, adjustments, paid-outs, corrections and miscellaneous charges, giving change.
• Notify Loss Prevention/Security of guest reports of theft and follow company policies, reporting accidents and unsafe conditions to the manager.
• Welcome guests according to company standards, assist individuals with disabilities, and answer phones with professional etiquette.
• Maintain confidentiality, protect company assets, wear a clean uniform, and comply with quality assurance standards.