Receptionist – Front Office (Emiratisation)

About the role

We are looking for a professional Receptionist to join the front‑office team at Chalhoub Group. The role serves as the first point of contact for visitors and callers, ensuring smooth communication and efficient handling of mail and courier services in a fast‑paced luxury retail environment.

Key responsibilities

• Answer, screen and forward incoming telephone calls using the switchboard, provide information and take messages.
• Greet visitors, verify the purpose of their visit and direct or escort them to the appropriate department.
• Manage the guest reservation system and maintain up‑to‑date telephone lists.
• Collect, sort and distribute incoming and outgoing mail, parcels and couriers, allocating mail space for each department.
• Coordinate public‑transport arrangements for guests when requested.
• Track international calls and faxes to support the accounts department.
• Maintain awareness of staff whereabouts (meetings, leave, business trips) to route communications accurately.

Required profile

• Excellent communication and interpersonal skills.
• Strong organisational ability and attention to detail.
• Ability to work in a multicultural environment and represent the company’s brand positively.

Required skills

• Proficiency in operating a telephone switchboard.
• Experience with mailroom and courier handling procedures.
• Familiarity with guest reservation or visitor management systems.

What we offer

• Opportunity to work with a leading luxury retailer in the Middle East.
• Dynamic, inclusive workplace that values diversity and professional growth.