Receptionist - Male Arabic Speaker

About the role

Royal Health Al Salam Specialized Hospital in Abu Dhabi is looking for a professional, customer-focused Receptionist to serve as the first point of contact for patients, visitors and healthcare professionals. The role covers front-desk operations, patient registration and appointment coordination, and requires good communication, attention to detail and respect for patient confidentiality. The position is full-time.

Key responsibilities

• Greet patients, visitors and staff courteously and professionally.
• Register patients and verify personal, insurance and demographic information.
• Schedule, confirm and coordinate patient appointments.
• Answer, screen and direct telephone calls and inquiries.
• Maintain patient records and complete documentation accurately.
• Manage patient check-in and check-out, and coordinate with medical, nursing and administrative staff for smooth patient flow.
• Receive, sort and distribute mail, couriers and internal communications.
• Maintain a clean, organized reception area and monitor visitor access in line with security and safety procedures.
• Process payments, issue receipts and keep transaction records when required.
• Keep track of office supplies and assist with filing, scanning, photocopying and data entry.
• Ensure compliance with healthcare regulations, confidentiality requirements and organisational policies.

Required profile

• High school diploma or equivalent; a certificate in Office Administration or Healthcare Administration is preferred.
• Previous experience as a receptionist, front desk officer, customer service representative or similar, preferably in healthcare.
• Fluency in English; Arabic is an advantage.
• Ability to work in a hospital, clinic, rehabilitation centre or healthcare facility, possibly with shift work, weekends or public holidays.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with healthcare information systems and electronic medical records is an advantage.
• Experience with multi-line telephone systems and office equipment.
• Strong communication, organisation, time management and confidentiality skills.