Receptionist & Patient Coordinator

About the role

Harmonica Medical Center is looking for a full‑time Receptionist / Patient Coordinator to join its Ajman branch. You will be the first point of contact for patients, creating a welcoming atmosphere while ensuring smooth front‑desk operations and efficient patient flow.

Key responsibilities

• Greet patients and visitors professionally and courteously.
• Manage patient check‑in and check‑out procedures.
• Answer, direct, and respond to incoming phone calls and patient inquiries.
• Schedule, confirm, and coordinate appointments.
• Facilitate patient flow between reception and clinical teams.
• Collect, verify, and update patient information and records.
• Maintain accurate documentation and patient files.
• Perform clerical duties such as filing, scanning, and organizing documents.
• Assist patients with billing and insurance‑related questions.
• Provide information about clinic services and procedures.
• Escalate patient concerns to the appropriate department when needed.

Required profile

• University degree or equivalent qualification.
• Fluent in Arabic and English, both written and spoken.
• Minimum 1 year of experience in a receptionist, patient coordinator, or similar customer‑service role.
• Previous experience in a medical centre, clinic, or healthcare environment is preferred.
• Strong customer‑service and communication abilities.
• Professional phone etiquette and ability to handle multiple calls.
• Excellent organizational and administrative skills.
• Ability to maintain confidentiality and handle sensitive patient information.
• Capability to work efficiently in a fast‑paced environment with attention to detail.

Required skills

• Proficiency in Microsoft Office.
• Experience with appointment scheduling systems.