Reservation Agent - Arabic Speaker

About the role

Park Hyatt Dubai is looking for an Arabic-speaking Reservation Agent who handles accommodation reservations, guest inquiries and booking requests while delivering exceptional customer service and maximising revenue opportunities. The role is a key point of contact for guests and travel partners, ensuring reservation accuracy, efficient communication and personalised assistance in both Arabic and English.

Key responsibilities

• Handle reservation requests received by telephone, email, online platforms and other channels professionally and on time.
• Provide accurate information on room categories, rates, packages, promotions, facilities and services to prospective guests.
• Process, modify and cancel reservations according to established procedures, keeping guest profiles and booking details accurate.
• Deliver personalised service in Arabic and English, helping guests with inquiries, special requests and travel needs.
• Maximise room revenue through upselling, cross-selling and promoting room categories, packages and services.
• Maintain knowledge of accommodation offerings, promotions, policies and guest experiences to give informed recommendations.
• Work closely with Front Office, Sales, Revenue Management and other departments, and liaise with travel trade partners.
• Monitor room availability, booking patterns and reservation status to support occupancy and revenue targets.
• Keep reservation records, guest profiles and booking information accurate in the property management system.
• Handle group inquiries, corporate bookings, travel trade requests and special arrangements.
• Respond promptly to guest feedback and concerns, resolve booking issues and maintain guest satisfaction.
• Protect guest information and comply with data protection and company policies.
• Prepare reservation reports, booking forecasts and administrative documentation as required.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
• Minimum 1-2 years of experience in Reservations, Front Office, Guest Services or a similar hospitality role, preferably in a luxury hotel.
• Fluency in Arabic and English, with excellent verbal and written communication skills.
• Strong understanding of reservation operations, room inventory management and guest service standards.
• Ability to manage multiple priorities in a fast-paced environment and strong interpersonal and problem-solving skills.

Required skills

• Experience with Property Management Systems (PMS) and Central Reservation Systems (CRS).
• Microsoft Office applications.
• Strong sales, upselling and customer relationship management skills.
• High attention to detail and accuracy.