Reservation Agent - German/French Speaker

About the role

Park Hyatt Dubai is looking for a Reservation Agent fluent in German and French who handles accommodation reservations, guest inquiries and booking requests while delivering exceptional customer service and maximising revenue. The role is a key point of contact for guests and travel partners, ensuring accurate reservations and personalised assistance in German/French and English.

Key responsibilities

• Handle reservation requests by phone, email and online channels, and give accurate information on rooms, rates, packages, promotions, facilities and services.
• Process, amend and cancel reservations correctly, keeping guest profiles and booking details accurate.
• Deliver personalised service in German/French and English, helping guests with preferences, special requests and travel needs.
• Maximise room revenue through upselling, cross-selling and promoting room categories, packages and services.
• Keep up to date with room offerings, promotions, policies, loyalty programmes and guest experiences.
• Work closely with Front Office, Sales, Revenue Management and other departments, and liaise with FIT, corporate, group and travel trade clients.
• Monitor room availability, booking pace and market demand, and update reservation records and guest profiles in the property management system.
• Respond promptly to guest feedback and concerns, keep guest information confidential, and prepare reservation reports and forecasts.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
• 1-2 years of experience in Reservations, Front Office, Guest Services or a similar hospitality role, preferably in a luxury hotel.
• Fluency in German and English or French and English, with excellent verbal and written communication.
• Strong understanding of reservation operations, room inventory management and luxury hospitality standards.
• Proven ability to generate revenue through upselling and cross-selling.

Required skills

• Experience with Property Management Systems (PMS) and Central Reservation Systems (CRS).
• Proficiency with Microsoft Office applications.
• Strong organisation, attention to detail and ability to handle multiple priorities in a fast-paced environment.