Reservation Agent – Hotel Front Desk

About the role

We are looking for a motivated Reservation Agent to join the Novotel & Ibis Gate Hotels team in Abu Dhabi. You will be the first point of contact for guests, handling reservations and ensuring a smooth, professional experience from inquiry to arrival.

Key responsibilities

• Answer incoming calls, emails and online reservation requests with professionalism.
• Accurately record guest details, preferences and special requests in the reservation system.
• Provide up‑to‑date information on rates, promotions, property facilities and available amenities.
• Recommend additional services to optimise revenue and enhance the guest experience.
• Coordinate with housekeeping, front‑desk and other departments to fulfil guest requests and resolve issues.
• Maintain knowledge of hotel policies, procedures and current availability.
• Handle guest inquiries and complaints promptly and courteously.

Required profile

• Minimum 1 year experience in hotel reservations or a similar hospitality role.
• Fluency in Arabic; English proficiency is a plus.
• Strong attention to detail and excellent organizational abilities.
• Ability to work efficiently in a fast‑paced environment and multitask.
• Team‑player attitude with a positive, guest‑focused mindset.

Required skills

• Proficiency with reservation systems, specifically Opera PMS or similar platforms.
• Basic computer application skills (e.g., MS Office).