Reservation Agent

About the role

Rixos, a hotel group founded in 2000 in Turkey known for its all-inclusive, all-exclusive concept, is hiring a Reservation Agent in Ras Al-Khaimah. The agent handles individual and group booking enquiries, gives accurate information on room rates, availability, packages, facilities and hotel services, and maximises occupancy and revenue through effective sales and upselling.

Key responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists and group blocks accurately
• Identify guest requirements and recommend suitable room types, packages and alternative dates
• Apply upselling techniques to maximise room revenue and occupancy
• Explain rates, promotions, guarantee terms and cancellation policies clearly
• Record special requests, billing instructions and guest preferences accurately
• Monitor room inventory, availability, rates and occupancy throughout the day
• Maintain organised and up-to-date reservation records and correspondence
• Coordinate with Front Office, Sales, Finance and other departments
• Handle guest information with professionalism, integrity and confidentiality
• Support hotel events, task-force assignments, new openings and other operational requirements

Required profile

• Minimum of 1-2 years' experience in a similar role, preferably in the hospitality industry
• Fluency in Russian is required
• Flexible to work rotating shifts, weekends and public holidays as needed
• Able to manage several enquiries in a fast-paced environment
• Willing to take part in training and develop knowledge of hotel services, rates and reservation systems

Required skills

• Strong communication, customer service and sales skills
• Attention to detail when processing reservations, deposits, special requests and billing instructions