Reservations Manager – Hotel Operations
Khalidiya Palace Rayhaan · Fujairah
Job description
About the role
We are seeking a dynamic, guest‑focused Reservations Manager to lead our Reservations Department at Khalidiya Palace Rayhaan. You will ensure exceptional service, accurate bookings, and revenue optimisation for our hotel.
Key responsibilities
- Provide prompt, caring assistance to guests and anticipate their needs.
- Manage room and group reservation procedures accurately.
- Operate the Opera reservation system and maintain up‑to‑date guest profiles.
- Apply rate structures and perform rate management to maximise revenue.
- Maintain all administrative procedures to hotel and company standards.
- Support sales activities and identify opportunities to increase bookings.
- Answer incoming calls and process faxed requests in line with Rotana standards, confirming details within 24 hours.
Required profile
- Degree in Hospitality or related field.
- Minimum two years of experience in hotel reservations.
- Computer literate with strong English communication skills; additional languages are a plus.
- Outgoing, guest‑oriented, proactive, and results‑driven.
- Ability to work well in a team, supervise staff, and adapt to operational differences.
Required skills
- Opera reservation system
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Published 1 month ago
Expires 1 week from now
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Khalidiya Palace Rayhaan
Fujairah
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