Reservations Manager – Hotel Operations

About the role

We are seeking a dynamic, guest‑focused Reservations Manager to lead our Reservations Department at Khalidiya Palace Rayhaan. You will ensure exceptional service, accurate bookings, and revenue optimisation for our hotel.

Key responsibilities

• Provide prompt, caring assistance to guests and anticipate their needs.
• Manage room and group reservation procedures accurately.
• Operate the Opera reservation system and maintain up‑to‑date guest profiles.
• Apply rate structures and perform rate management to maximise revenue.
• Maintain all administrative procedures to hotel and company standards.
• Support sales activities and identify opportunities to increase bookings.
• Answer incoming calls and process faxed requests in line with Rotana standards, confirming details within 24 hours.

Required profile

• Degree in Hospitality or related field.
• Minimum two years of experience in hotel reservations.
• Computer literate with strong English communication skills; additional languages are a plus.
• Outgoing, guest‑oriented, proactive, and results‑driven.
• Ability to work well in a team, supervise staff, and adapt to operational differences.

Required skills

• Opera reservation system