Reservations Supervisor – Hospitality

About the role

Emaar Hospitality Group is seeking a Reservations Supervisor to lead its Reservations Office. The role focuses on delivering exceptional guest experiences while driving revenue through efficient reservation management.

Key responsibilities

• Supervise daily activities of the Reservations team, ensuring smooth operations.
• Monitor and improve customer satisfaction metrics and revenue targets.
• Maintain adherence to reservation scripts, email etiquette, and quality standards.
• Provide coaching and guidance to team members on best practices.
• Collaborate with other departments to align reservation processes with overall hotel operations.

Required profile

• Minimum 2 years of experience in rooms reservations, preferably in a call‑center environment.
• Certificate in Telephone Skills and Customer Service is an advantage.
• College degree in Hotel Management or a related field is preferred.

Required skills

What we offer

• Opportunity to work with a leading global hospitality brand.
• Dynamic, performance‑driven culture focused on customer excellence.
• Professional development and growth within a fast‑paced environment.