Restaurant Manager

About the role

The Restaurant Manager will lead daily operations, ensuring exceptional guest experiences and strict adherence to quality, hygiene, and brand standards. This role combines hands‑on service oversight with strategic financial management to drive growth in a fast‑paced dining environment.

Key responsibilities

• Oversee day‑to‑day restaurant operations, maintaining food quality, presentation, hygiene, and customer service.
• Handle guest feedback and complaints promptly to ensure resolution and retention.
• Ensure compliance with Dubai Municipality, HACCP, and brand SOPs.
• Recruit, train, schedule, and motivate a team of 15+ front‑of‑house and back‑of‑house staff.
• Conduct briefings, performance reviews, and coaching to meet KPIs while managing attendance, leave, and labor costs.
• Drive sales growth, manage P&L, COGS, and controllable expenses; monitor daily sales, inventory, and wastage.
• Prepare weekly and monthly reports on sales, labor, and stock variance.
• Execute local store marketing initiatives and upselling strategies.
• Maintain accurate cash handling, POS reconciliation, and petty cash records.
• Coordinate with suppliers, facilities, and central teams for maintenance and procurement.

Required profile

• 3‑5 years of experience as a Restaurant Manager in the UAE/GCC, preferably in casual or QSR dining.
• Bachelor’s degree in Hospitality Management or related field is a plus.
• HACCP Level 3, PIC certification, and basic food hygiene certification required.
• Fluent English; Hindi is an advantage.
• Guest‑obsessed, hands‑on attitude, able to work weekends/holidays; UAE driving licence a plus.

Required skills

• P&L management
• Inventory control
• POS systems operation
• Food safety and hygiene (HACCP, basic food hygiene)