Revenue Operations Specialist (International, Dubai)

About the role

Anomali, a Silicon Valley security platform company, sells its product to enterprise buyers across Europe, the Middle East, Africa and Asia Pacific. Its international business relies on quotes, order packages, contracts and clean pipeline data, and currently runs on US Pacific hours. This role brings that support to the regions it serves: deal desk and renewal operations, Salesforce data quality, and the analysis behind the international forecast. It sits beside the sellers, not behind a ticket queue.

Schedule: 3 days international hours (Monday, Wednesday, Thursday 1pm-9pm GST) and 2 days UAE business hours (Friday, Saturday 9am-5pm GST).

Key responsibilities

• Deal desk and order management: build and revise quotes, route discount and non-standard term approvals, assemble order packages, validate purchase orders and bookings, process reseller and distributor orders, and keep quote-to-cash moving at quarter end
• Renewals: maintain the rolling renewal book, build quotes and order packages for renewals, uplifts and co-terminations, report gross and net retention, and surface expirations and stalled renewals early
• Contract and procurement coordination: move MSAs, reseller agreements and procurement questionnaires through Legal, Finance and the customer, keeping paperwork off the critical path at quarter end
• Salesforce data quality: account and territory administration, opportunity hygiene, and building and maintaining regional reports and dashboards
• Analysis and reporting: weekly pipeline and forecast views, deal aging, stage-to-stage conversion, win and loss reasons, and catch restatements between weeks
• Channel and partner operations: support the partner portal, identify partner-sourced revenue, issue organisation IDs and licence keys, and chase partner order paperwork

Required profile

• 3+ years in sales operations, revenue operations, deal desk or renewals operations at a B2B software company, with real ownership
• Fluent English; Arabic, a European or an Asian language is an advantage
• Based in and authorised to work in Dubai, able to cover APAC afternoon, full META and EMEA working day and a late-day overlap with US Pacific

Required skills

• Salesforce as a daily operating tool
• Advanced Excel; SQL is useful but not required
• Quote-to-cash literacy and command of SaaS metrics (ACV, TCV, ARR, bookings vs revenue, available to renew, gross and net retention)
• Ability to spot errors in other people's data before they reach leadership