Royal Service Agent – Arabic Speaking Telephone Operator

About the role

The Royal Service Agent provides professional telephone and email support for guests and internal departments at Fairmont The Palm, ensuring swift and courteous service in Arabic and English.

Key responsibilities

• Answer and redirect external and internal calls and emails, maintaining a friendly and courteous tone.
• Dispatch service requests to the appropriate department (housekeeping, front office, engineering, security) using the Royal Service software.
• Maintain and monitor telephone equipment, PMS, and other systems to ensure maximum efficiency.
• Log and deliver wake‑up calls, manage restaurant reservations, and handle lost‑and‑found communications.
• Provide guests with information on F&B promotions, reservations, meeting rooms and respond to emergency situations calmly.

Required profile

• Fluency in Arabic (spoken and written) and strong English communication skills.
• Previous experience as a telephone operator in a hospitality environment.
• Highly organized, reliable and able to work under pressure in a fast‑paced setting.

Required skills

• Proficiency with Microsoft Windows applications.
• Knowledge of Opera Property Management System (asset).