Sales Expansion Executive

About the role

Fortis, a payments‑first company serving thousands of UAE merchants, is looking for a Sales Expansion Executive to grow revenue from its existing merchant base. This role focuses on upselling and cross‑selling Fortis’ Smart POS, Loyalty, Table Pay, QR Tips and other value‑added services through consultative engagement.

Key responsibilities

• Manage a portfolio of current merchants and identify upsell and cross‑sell opportunities.
• Deliver consultative product demos and online presentations tailored to each merchant’s business model.
• Work closely with Customer Success, Partnerships and Onboarding teams to ensure seamless merchant growth.
• Achieve monthly and quarterly revenue targets, activation goals and lead‑to‑sale conversion rates while maintaining clean CRM records.
• Route complex or large deals to the appropriate internal team to prevent pipeline leakage.

Required profile

• Minimum 3 years of experience in sales, account management or revenue expansion with a proven upselling/cross‑selling record.
• Consultative selling style – listen first and recommend fitting solutions.
• Strong process discipline and comfort using HubSpot or a similar CRM.
• Consistent, steady performance mindset focused on pipeline building rather than one‑off wins.
• Preferred background in fintech, SaaS or payments and familiarity with F&B, retail or service merchants in the UAE/MENA region.

Required skills

• Upselling
• Sales
• Account Management
• CRM
• Revenue Expansion
• Cross‑selling
• HubSpot