Salesforce Project Manager

About the role

An experienced Salesforce Project Manager is sought to lead end-to-end Salesforce implementation and transformation projects in Dubai. The role covers managing Salesforce programs, cross-functional teams, client stakeholders, delivery schedules, budgets, risks and dependencies, working closely with business stakeholders, architects, developers, business analysts, QA teams and integration teams.

Key responsibilities

• Manage end-to-end Salesforce implementation projects from initiation and planning through deployment and post-production support.
• Own project scope, schedule, budget, resource planning, risks, issues, dependencies and delivery governance.
• Work with business and technology stakeholders to understand objectives, priorities and expected outcomes.
• Lead delivery teams of Architects, Developers, Business Analysts, QA Engineers and integration specialists.
• Manage sprint execution, release planning, status reporting, RAID logs and stakeholder communications.
• Drive Agile/Scrum ceremonies: sprint planning, daily stand-ups, backlog reviews, retrospectives and release planning.
• Coordinate with technical teams across Sales Cloud, Service Cloud, Experience Cloud, CPQ/Revenue Cloud and integrations.
• Collaborate with Salesforce Architects and technical leads on solution design, integrations, data migration, security and deployment planning.
• Proactively identify risks and drive mitigation and escalation.
• Manage third-party vendors and geographically distributed or offshore teams where applicable.
• Ensure governance around requirements, change requests, testing, UAT, releases and production deployments.
• Provide project status and executive-level reporting to customers and leadership.
• Support customer adoption, change management and transition to production and support teams.