Senior Account Manager – Luxury & Premium Fashion

About the role

We are looking for an experienced Senior Account Manager to join the Dubai Mall Online team, the official digital platform of Dubai Mall. You will work with luxury and premium fashion brands to expand their presence on a fast‑growing e‑commerce marketplace.

Key responsibilities

• Manage and grow relationships with key luxury and premium brand partners, acting as the senior point of contact.
• Drive commercial performance through assortment strategy, pricing optimisation and visibility planning.
• Develop and execute joint business plans to achieve revenue and growth targets.
• Lead onboarding and launch strategy for new premium fashion brands entering the platform.
• Collaborate with merchandising, marketing, operations and supply‑chain teams to ensure flawless campaign and product launch execution.
• Monitor performance metrics (GMV, conversion, traffic, sell‑through rates) and provide strategic insights to brand partners.
• Identify category growth opportunities and recommend initiatives to expand brand presence.
• Oversee seasonal campaigns, exclusive drops and promotional activities.
• Resolve complex operational issues across catalog, pricing, content, logistics and fulfillment.
• Conduct regular business reviews with senior stakeholders from brand partners.

Required profile

• 5+ years of experience in account management, sales or business development within luxury, premium or fashion retail.
• Proven track record of managing key brand relationships on digital, marketplace or e‑commerce platforms.
• Strong commercial acumen with experience in pricing, assortment and revenue optimisation.
• Excellent communication and negotiation skills, capable of influencing senior stakeholders.
• Ability to work cross‑functionally and drive alignment across internal teams.

Required skills

• Experience with e‑commerce platforms and marketplace management.
• Knowledge of luxury and premium fashion market dynamics.
• Data‑driven decision making using performance metrics.

What we offer

• Opportunity to shape the future of omnichannel retail in the GCC.
• Collaborate with world‑recognised brands in a high‑growth environment.
• Dynamic, fast‑paced team culture focused on innovation.