Senior Customer Service Executive – Vehicle Imports

About the role

The Customs Executive ensures efficient documentation and clearance of vehicle imports through Abu Dhabi ports, supporting high customer satisfaction and business targets.

Key responsibilities

• Prepare and submit fuel consumption reports for fleet and new units on time.
• Assist in timely clearance and delivery of imported vehicles to customers.
• Support the Senior Customs Administrator with Bills of Entry and duty payment documents.
• Coordinate with internal and external stakeholders to meet clearance goals.
• Maintain fueling records, monitor fuel card usage and report discrepancies.
• Help prepare monthly billing statements for the Regional Operations Manager.
• Assist in staff customs/port pass processing requirements.

Required profile

• Degree in any discipline.
• Minimum 7 years experience in customs operations or similar fields.
• Proficient knowledge of customs processes, including customs passes.
• Excellent communication skills and ability to lead and coordinate efficiently.

Required skills

• Thorough understanding of customs and clearance processes.
• Strong organizational skills with attention to detail.
• Effective communication with diverse stakeholders.
• Proven ability to manage and report on operational tasks efficiently.