Senior Customer Success Manager - Cybersecurity / OT Security

About the role

A recruiter is partnering with a globally recognised cybersecurity specialist focused on protecting Operational Technology (OT), Industrial Control Systems (ICS) and critical infrastructure. They are looking for a Senior Customer Success Manager to take ownership of strategic enterprise relationships across the Middle East and Africa. This is a post-sales, customer-facing role combining relationship management, technical engagement, customer retention and commercial growth.

Key responsibilities

• Manage strategic enterprise customers across the MEA region.
• Drive onboarding, solution adoption and long-term customer success.
• Build relationships with CISOs, IT/OT security leaders and senior stakeholders.
• Lead customer business reviews and demonstrate measurable value.
• Manage customer retention, renewals and identify expansion opportunities.
• Work closely with Sales, Engineering, Product and Technical Support teams.
• Identify customer risks and proactively manage escalations.

Required profile

• 5+ years in Customer Success, Technical Account Management or Strategic Account Management.
• Background in Cybersecurity, Enterprise SaaS or Industrial Technology.
• Experience managing enterprise customers across the Middle East.
• Strong stakeholder management, communication and commercial awareness.
• Exposure to OT Security, ICS or Critical Infrastructure is highly advantageous.
• Arabic and/or French language skills would be a significant advantage.