Senior Dynamics 365 CE Techno-Functional Consultant

About the role

Exquitech is looking for a senior techno-functional consultant to design, build and deliver Dynamics 365 Customer Engagement solutions combining strong core configuration with Copilot and AI agent capabilities. The role covers the full lifecycle, from discovery workshops and fit-gap analysis to development, deployment and user adoption, across Sales, Customer Service, Contact Center, Field Service and Customer Insights. Clients are based in the UAE and the wider GCC, so familiarity with data residency and Arabic-language delivery is valued.

Key responsibilities

• Gather requirements, conduct fit-gap analysis and write functional documentation (BRDs, FRDs, user manuals) and user stories
• Design solutions across Sales, Customer Service, Contact Center, Customer Insights, Field Service and Project Operations, and manage security roles and access controls
• Lead change management, run workshops, train users and support UAT
• Advise on licensing, prepare demos and POCs, and help draft proposals and estimate effort
• Build Dataverse tables and data models, write FetchXML, OData and Web API queries, and use Git for source control
• Develop plug-ins, custom APIs, PCF controls and form customizations in C# and TypeScript, and build Power Apps, Power Automate, Power Pages and Power BI solutions
• Package and deploy solutions, configure ALM and CI/CD with Power Platform pipelines, Azure DevOps and the Power Platform CLI, and migrate data with KingswaySoft, SSIS or dataflows
• Integrate APIs, webhooks, Azure Functions, Logic Apps, Service Bus and App Services, and monitor solutions with Application Insights
• Configure and extend Copilot and AI agents (Sales, Customer Service, Contact Center, Field Service) in Copilot Studio, define guardrails and test in sandbox environments

Required profile

• 5 to 8 years of hands-on experience with Dynamics 365 CE, including at least two full implementations
• Bachelor's degree in Computer Science, Information Systems, Engineering or a related field
• Experience in functional consulting, solution design and user training
• Hands-on experience with Copilot features, AI agents and Copilot Studio, and understanding of RAG and the Model Context Protocol
• Fluency in English; Arabic preferred, French a plus
• Experience delivering projects for clients in the UAE or GCC is an advantage

Required skills

• C#, JavaScript/TypeScript, REST APIs, Azure Functions, Logic Apps
• Dynamics 365 Sales, Customer Service, Contact Center, Field Service and Customer Insights
• Preferred: Microsoft certifications (e.g., AB-210, MB-230, AB-400, AB-620, AB-410); retired certifications accepted with recent hands-on experience