Senior Executive - Collections

About the role

We are seeking an experienced Credit Manager to lead credit management, accounts receivable and collections within a fast‑growing hospitality environment. The Senior Executive – Collections will oversee credit exposure, ensure timely collections and support cash‑flow optimisation while maintaining strong relationships with corporate and trade customers.

Key responsibilities

• Manage end‑to‑end credit control and accounts receivable functions, including city ledger, corporate and travel‑trade accounts.
• Establish, review and monitor credit limits, payment terms and credit facilities.
• Conduct credit assessments, evaluate financial standing and payment history of customers.
• Monitor AR ageing, overdue balances, DSO and credit exposure, taking appropriate collection actions.
• Develop and implement collection and recovery strategies to minimise bad debt and improve cash flow.
• Resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.
• Prepare regular AR, ageing, collection, DSO and credit‑risk reports for management.
• Ensure compliance with credit policies, internal controls and audit requirements.
• Lead, coach and develop the Accounts Receivable/Credit team where applicable.

Required profile

• 6–8+ years of experience in Credit Control, Credit Management or Accounts Receivable, preferably within the hospitality/hotel industry.
• Proven experience managing corporate and high‑value customer accounts.
• Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad‑debt management.
• Experience with city ledger and hotel receivables.
• Excellent stakeholder‑management and negotiation skills.
• Ability to work closely with Sales, Finance and Operations teams.
• Experience leading or mentoring a team is an advantage.

Required skills

• Opera/SUN or similar hotel finance systems.