Senior Manager – E‑commerce

About the role

The Senior Manager – E‑commerce will own the digital platforms end‑to‑end, driving revenue, profitability and customer experience. You will be accountable for the full P&L, strategy, and operational excellence across buying, marketing, fulfillment and technology.

Key responsibilities

• Full P&L ownership for top‑line revenue and bottom‑line EBIT of all assigned platforms.
• Plan budgets and rolling forecasts, aligning spend, operational costs and inventory with growth targets.
• Partner with Buying & Merchandising to shape seasonal range selection and Open‑to‑Buy plans.
• Lead the digital and commercial calendar, orchestrating high‑impact promotional events.
• Direct the growth team to meet ROAS, conversion rate and session targets.
• Own the fulfillment ecosystem, optimizing click‑to‑deliver times and reducing return rates.
• Drive the technology roadmap for a frictionless, mobile‑first user experience.
• Manage customer retention, loyalty metrics and post‑purchase experience.
• Integrate digital and physical retail to deliver a seamless “One Brand” experience.

Required profile

• Bachelor’s degree in business, marketing or related field (Master’s preferred).
• 10+ years of overall experience with at least 5 years in a senior e‑commerce leadership role.
• Proven track record of P&L responsibility and delivering growth in online retail.

Required skills