Senior Officer – Account Services (Emiratised Role)

About the role

Support BBG Operations and relevant stakeholders in line with bank policies, regulatory requirements and service standards. The role processes day‑to‑day BBG Operations transactions while ensuring operational quality, efficiency and compliance.

Key responsibilities

• Process BBG Operations activities accurately within approved turnaround times and service‑level agreements.
• Review and validate documents from Client Services and Onboarding before processing.
• Maintain service logs, operational dashboards and update transaction statuses.
• Manage high‑volume and bulk requests for BBG clients, prioritising critical cases.
• Run the BBG Help Desk, responding to stakeholder queries and escalating issues when required.
• Identify, escalate and support mitigation of compliance, legal, credit and operational risks.
• Stay updated on Central Bank of UAE regulations and corporate credit practices.
• Contribute improvement suggestions to enhance operational quality and efficiency.

Required profile

• Diploma or bachelor’s degree in Banking, Finance, Business Administration or a related field.
• Minimum three years of banking experience, preferably in CCB, IB, Account Services or related operations.
• Working knowledge of core banking systems and familiarity with banking policies, procedures and regulatory requirements.
• Good written and verbal communication skills in English.