Senior Operations Manager - Catering

About the role

A client based in Dubai is looking for an experienced Senior Operations Manager to lead and oversee all catering operations across the organization. The role covers operational excellence, service delivery, team management, client satisfaction and financial performance in catering functions. It is an on-site position.

Key responsibilities

• Oversee daily catering and event operations, food production, service standards, logistics and event execution
• Ensure compliance with food safety, hygiene, sanitation and health and safety regulations
• Monitor inventory and coordinate procurement of food, beverages and supplies
• Recruit, train, supervise and motivate catering staff, including chefs, servers, supervisors and event coordinators
• Develop staff schedules and manpower plans, and conduct performance evaluations and coaching
• Communicate with clients, coordinate menu planning and event logistics, and resolve client concerns
• Build relationships with corporate clients, event organizers and business partners
• Assist in preparing operational budgets, monitor costs and track revenues and expenses
• Support invoicing, contract management, payment collection and reporting to management
• Support marketing strategies, identify new business opportunities and keep up with market trends
• Maintain high food quality and presentation standards through regular inspections and continuous improvement

Required profile

• Bachelor's degree in Hospitality Management, Business Administration or a related field preferred
• Minimum 5-8 years of experience in catering, hospitality or event operations management
• Strong leadership, team management, communication, organizational and problem-solving skills
• Strong financial and operational management experience
• Knowledge of food safety and sanitation regulations
• Ability to work under pressure and manage multiple events at once

Required skills

• Proficiency in Microsoft Office and event management systems is an advantage