Senior Project Manager / SDM

About the role

Blackstone eIT is looking for a Senior Project Manager / SDM to lead its multidisciplinary onsite and offshore team in Dubai. The role covers mobilisation, service transition and service management, with coordination with the BlackstoneEIT Project Manager and designated stakeholders.

Key responsibilities

• Prepare and maintain the mobilisation, transition and service management plan, including dependencies, risks, milestones and readiness criteria.
• Lead the onsite and offshore team and coordinate priorities with the BlackstoneEIT Project Manager and stakeholders.
• Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.
• Ensure incidents, problems, changes and service requests follow the agreed ITSM processes and escalation paths.
• Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover.
• Maintain monthly service reporting, decision logs, dependency tracking and executive-level updates.
• Control scope and confirm additional requirements, material changes or commercial impacts through the governance process.
• Coordinate with Blackstone technical practices and third parties where specialist support is needed.

Required profile

• Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams.
• Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting.
• Strong written and verbal English; Arabic strongly preferred for this client-facing role.
• Preferred: previous experience delivering services to UAE government entities, working knowledge of TDRA and related federal hosting, connectivity and approval processes, and experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support.

Required skills

• ITIL 4 Managing Professional or equivalent service management certification preferred.
• PMP or PRINCE2 Practitioner preferred.

Candidates apply through the Blackstone eIT application channel.