Senior Sales Manager – Customer Success

About the role

Supermicro is seeking a Senior Sales Manager – Customer Success to develop, implement, and manage account strategies that deliver optimal quality, support, and delivery performance for key OEM/ODM accounts. The role bridges pre‑sales, post‑sales, and customer satisfaction initiatives across multiple sites.

Key responsibilities

• Set goals and manage strategies for major OEM/ODM accounts, overseeing pre‑sales, post‑sales and overall customer satisfaction.
• Handle customer escalations and return‑material authorizations (RMAs), coordinating across sites to exceed expectations.
• Maintain and grow an opportunity pipeline, delivering growth while managing project initiatives and efficiency programs.
• Lead on‑site and remote data‑center relationship management, ensuring information flow and next‑generation growth.
• Track risks, report to business leadership, and ensure contract compliance with key performance indicators.

Required profile

• Bachelor’s degree or equivalent experience.
• Minimum 8 years of sales, account or customer‑success management experience.
• Background in IT or Data Center services.
• Knowledge of AI and GPUs is a plus.
• Demonstrated expertise in operations, technical processes, and stakeholder relationship management.

Required skills

• AI
• GPUs