Senior Visa Services Consultant

About the role

As a Senior Visa Services Consultant you will provide accurate and compliant visa processing support for business and leisure travel, ensuring excellent customer service, efficient use of immigration systems, and adherence to policies. The role also involves training new employees, handling complex or urgent cases, and contributing to service improvements.

Key responsibilities

• Handle end‑to‑end visa applications, amendments, cancellations and extensions while ensuring compliance with internal policies and immigration regulations.
• Deliver responsive, professional support to clients and internal teams, meeting service level agreements and resolving queries promptly.
• Maintain up‑to‑date visa records and archive documents in line with audit and process requirements.
• Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases, escalating issues as needed.
• Support onboarding and continuous learning by training new team members and sharing best practices in visa processing and system use.
• Generate operational reports, track performance and suggest improvements to enhance efficiency, accuracy and client satisfaction.

Required profile

• 12 years of schooling or equivalent experience in Commercial and Sales.
• 3 to 5 years of experience in visa processing, immigration services, customer services or related administrative/operational functions.
• Familiarity with immigration portals and visa types across business and leisure segments.
• Diligence in documentation and data entry accuracy.
• Strong customer focus with prompt, courteous responses.
• Effective teamwork and collaboration.
• Adaptability to changing visa regulations and internal processes.
• Clear written and verbal communication skills.
• Proactive attitude to resolve issues and improve processes.

Required skills

• Immigration portals

What we offer

• Attractive tax‑free salary.
• Travel benefits including discounts on flights and hotel stays worldwide.
• Opportunity to work in Dubai’s fast‑paced, cosmopolitan environment.