Service Ambassador – Customer Experience

About the role

The Service Ambassador is the first point of contact for customers visiting the branch, ensuring a smooth and welcoming banking experience. You will manage branch traffic, promote digital banking adoption, and guide customers to the right services.

Key responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow to reduce waiting times within the branch.
• Guide customers on self‑service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support basic onboarding and service requests.
• Promote Emirates Islamic products, services, and digital solutions.
• Maintain service quality standards and comply with bank policies.

Required profile

• High School Diploma; Bachelor’s degree preferred.
• 1–2 years of experience in customer service, hospitality, retail, or banking.
• Strong communication and interpersonal skills.
• Customer‑focused attitude with a professional demeanor.
• UAE national preferred.

Required skills

• Customer service excellence.
• Effective communication and relationship building.
• Problem‑solving and sales awareness.
• Knowledge of digital banking channels.
• Teamwork and collaboration.

What we offer

• Competitive salary and benefits.
• Career development and learning programs.
• Healthcare and employee banking benefits.
• Inclusive and collaborative work environment.