Shipping Coordinator

About the role

A detail-oriented and proactive Shipping Coordinator is sought to support daily outbound shipping operations and ensure timely delivery of shipments to customers, agents and stockists. The role covers preparing shipping documents, coordinating with logistics providers, monitoring shipment progress and ensuring compliance with shipping and customs requirements. It suits an organised, accurate person comfortable in a fast-paced logistics environment.

Key responsibilities

• Prepare airway bills (AWB), bills of lading (BL), delivery advice and other shipping documents for outbound shipments, keeping sender/recipient details, product descriptions and shipping instructions accurate and complete.
• Coordinate with logistics service providers, warehouse teams and internal stakeholders to ensure smooth shipment execution.
• Enter shipment information accurately into shipping, ERP or WMS systems, and perform data extraction, validation and clean-up before shipment processing.
• Maintain accurate records and reports for incoming and outgoing shipments.
• Monitor shipment progress and delivery timelines, track and follow up on discrepancies, delays or delivery issues, and provide tracking updates to customers and internal teams.
• Ensure compliance with customs regulations, Free Zone requirements and company procedures, keep up with regulatory changes, and archive shipping documents properly.
• Investigate and resolve shipment issues such as delays, missing shipments or customs clearance problems, and handle customer inquiries by coordinating with logistics providers and stakeholders.

Required profile

• High school certificate, diploma or equivalent qualification.
• Minimum 1-2 years of experience in shipping, logistics or supply chain operations.
• Familiarity with courier, freight forwarding or logistics operations.
• Experience preparing shipping documentation such as AWB and BL.
• Hands-on experience with WMS and ERP systems is an advantage; knowledge of Free Zone operations and customs procedures is preferred.
• Strong attention to detail, organisation, communication and problem-solving skills.

Required skills

• Proficiency in Microsoft Excel and logistics-related systems.
• Experience with WMS and ERP systems is an advantage.