Soft Services & Workplace Experience Manager

About the role

The Soft Services & Workplace Experience Manager will lead and coordinate all workplace experience, hospitality, front‑of‑house and soft‑service operations across a premium executive environment, ensuring seamless service delivery and exceptional customer experience.

Key responsibilities

• Lead delivery of workplace experience services across headquarters, ensuring executive offices, boardrooms, meeting spaces and client‑facing areas meet the highest standards.
• Oversee meeting‑room readiness, executive support, hospitality arrangements and overall workplace presentation.
• Manage hospitality, concierge, reception, guest relations, food & beverage and front‑of‑house services to deliver exceptional visitor and employee experiences.
• Coordinate VIP/VV​IP visits, executive events, conferences and special functions, working with hospitality partners and vendors.
• Govern soft‑service providers (cleaning, waste management, landscaping, pest control, etc.), monitor KPIs and SLAs, conduct audits and drive service improvements.
• Conduct routine inspections of executive areas, meeting rooms, washrooms, reception and dining facilities and ensure compliance with health, safety and environmental standards.
• Build strong relationships with stakeholders, act as escalation point, present performance updates and lead continuous‑improvement initiatives.

Required profile

• Significant experience managing workplace experience, hospitality or soft services in premium corporate headquarters, luxury hospitality, government or high‑profile customer‑facing environments.
• Proven track record managing multiple service providers and outsourced contracts.
• Strong understanding of executive workplace operations and C‑suite support requirements.
• Experience overseeing hospitality, food & beverage, concierge, reception and front‑of‑house services.
• Excellent stakeholder management and customer service abilities.
• Ability to develop and manage KPI and SLA frameworks.
• Strong communication, presentation and leadership skills with a passion for service excellence.