Sports Academy Programmes Coordinator (Children's Programmes)

About the role

A premium sports, fitness and family leisure facility in Abu Dhabi is looking for a highly organised, customer-focused Sports Academy Programmes Coordinator. The successful candidate will coordinate the daily administration and operation of several academy programmes while supporting participants, parents, coaches, programme managers and internal departments.

Key responsibilities

• Coordinate the administration and daily operation of academy programmes
• Manage participant enquiries, registrations, enrolments, transfers, cancellations and waiting lists
• Maintain accurate participant, parent, attendance, assessment and programme records
• Coordinate class schedules, programme calendars, venue requirements and operational resources
• Support programme managers with coach schedules, staffing information and timetable changes
• Communicate programme schedules, fees, policies and operational updates to parents and participants
• Support the onboarding and orientation of new participants and families
• Monitor attendance, progression, retention, occupancy and capacity; prepare operational reports and support KPI monitoring
• Use CRM, booking, scheduling and reporting systems accurately, keeping data confidential
• Assist with competitions, showcases, holiday camps, workshops, open days and community activities, and liaise with schools and suppliers
• Work with Programme Managers, Membership Sales, Marketing, Member Experience, HR and Operations, and help improve occupancy, retention and customer lifetime value
• Respond professionally to concerns, escalate safeguarding issues, and support health and safety documentation and risk assessments

Required profile

• Bachelor's degree in Business Administration, Sports Management, Physical Education, Leisure Management, Marketing, Events Management or a related discipline; a relevant diploma in Business, Office or Sports Administration may also be considered
• At least three years of experience in programme coordination, operations, administration, customer service or business support
• Previous experience coordinating children's programmes, sports academies, leisure or educational programmes
• Experience handling bookings, enquiries and participant administration, and using CRM, booking or scheduling platforms
• PREFERRED: customer service, project-management or business-administration qualification, First Aid and CPR certification, event-organising experience, and a background in a sports academy, fitness facility, leisure centre, education provider, hospitality business or children's activity organisation

Required skills

• Advanced proficiency in Excel, Word, Outlook and PowerPoint
• Strong reporting, data-analysis and organisational skills
• Excellent written and verbal communication, including with children and parents

Candidates apply through the recruiter's website or by email, quoting the job title and location in the subject line; only shortlisted candidates are contacted and there is no recruitment fee.