Store Manager - Jacquemus, The Grove (Abu Dhabi)

About the role

Chalhoub Group, a luxury retailer with over 10 owned brands and more than 950 stores, is hiring a Store Manager for the Jacquemus boutique at The Grove in Abu Dhabi. The Store Manager drives the store's business, works toward sales targets, builds a base of loyal VIP customers and manages the team while keeping full adherence to brand guidelines.

Key responsibilities

• Represent the brand and lead by example in all customer and team interactions
• Define, execute and monitor the store action plan to meet sales targets and KPIs
• Manage the customer database and use clienteling to cater to VIPs and convert new clients
• Conduct quarterly SWOT analysis and share trend, product and competitor feedback with the back office
• Recruit, develop and retain talent, act as a coach and ensure performance improvement plans are documented
• Promote an omnichannel mindset and use the Clienteling app, OMS and WhatsApp Business to support customer experience
• Follow SOPs, prepare e-commerce orders within SLAs and maintain stock, displays and floor coverage according to brand VM guidelines
• Ensure compliance with legal, safety, security, retail operations and HR guidelines

Required profile

• Leadership experience in luxury fashion retail, ready to step into a Store Manager role and based in the UAE
• People-focused approach, able to motivate, coach and develop a high-performing team
• Strong commercial mindset, confident reading KPIs and driving results
• Genuine passion for fashion and client experience, comfortable leading styling conversations and being on the shop floor
• Operational and VM strength

What we offer

• Learning and development opportunities and internal mobility
• Health care and child education contribution
• Remote and flexible working policies
• Exclusive employee discounts