Store Manager – Retail Operations

About the role

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

Key responsibilities

• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and provide feedback to Marketing, Buying and Planning.
• Maintain visual merchandising standards within brand guidelines and ensure store cleanliness.
• Monitor sales per square foot to maximise productivity and meet sales targets.
• Track market trends and competitor activity, offering recommendations to the company.
• Drive sales performance, identify commercial opportunities and implement promotions.
• Lead a culture of excellent customer service, resolving complaints promptly.
• Minimise stock loss by enforcing ATG policies and analysing stock management data.
• Prepare and execute stock takes in coordination with the Operations team.
• Ensure compliance with company policies, health and safety standards and operational procedures.
• Provide leadership, coach and motivate team members to achieve goals and develop for higher‑level roles.

Required profile

• Graduate in any discipline.
• 5‑7 years of experience successfully running a profitable retail store.