Support Analyst – Technical Customer Support (Dubai)

About the role

Join MRI Software in Dubai as a Support Analyst, providing technical assistance for our real‑estate software solutions. You will work in a hybrid environment, collaborating with customers and internal teams to resolve issues and ensure smooth deployments.

Key responsibilities

• Deliver excellent customer service throughout each support call, ensuring client satisfaction.
• Provide first‑line support for software modules, operating environments, and features.
• Assist with timely deployment of systems to clients, minimizing business disruption.
• Meet KPI and SLA targets aligned with client agreements.
• Escalate complaints and complex issues according to MRI processes.
• Share knowledge with colleagues and contribute to team objectives.
• Adhere to ISO processes and GDPR guidelines.

Required profile

• Minimum 6 months experience in the software industry.
• Minimum 6 months experience in customer support.
• Degree in Computer Science or an equivalent qualification.

Required skills

• Microsoft SQL.
• SQL Server.
• MS Office – basic Excel.
• Networking technologies.

What we offer

• Hybrid working model (3 days remote per week).
• Employee resource groups focused on diversity, equity, and inclusion.
• 24 days of annual leave plus bank holidays and a ‘Flexi’ early‑finish scheme.
• Opportunities for professional development in a fast‑growing tech company.