System Administrator & Technical Support Specialist

About the role

The company is looking for a System Administrator & Technical Support Specialist to manage day‑to‑day operations of Microsoft 365 and Azure environments in Dubai. You will provide technical support to end users and oversee the full IT incident and service request lifecycle using Jira Service Management.

Key responsibilities

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID.
• Manage Azure resources (IaaS, networking, identity/RBAC) and ensure optimal performance.
• Handle end‑user technical support tickets, diagnose issues and resolve them within SLA targets.
• Maintain Windows Server, Active Directory and core networking components.
• Operate Jira Service Management (or equivalent ITSM tool) to track incidents, requests and changes.
• Collaborate with security and compliance teams to uphold system availability and data protection.

Required profile

• Bachelor's degree in IT, Computer Science or a related field.
• 3–5 years of experience in system administration and technical support.
• Hands‑on experience with Microsoft 365 and Azure administration.
• Familiarity with ITIL processes; ITIL 4 Foundation preferred.
• Strong communication skills in English; Arabic is a plus.

Required skills

• Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
• Azure administration (IaaS, networking, identity/RBAC).
• Jira Service Management or similar ITSM tool.
• Windows Server and Active Directory.
• Fundamental networking knowledge.