Systems Analyst

About the role

The Systems Analyst will ensure the hotel’s technology infrastructure runs smoothly, supporting both guest experiences and internal operations. This position combines hardware management, software support, and cybersecurity within a luxury hospitality environment.

Key responsibilities

• Coordinate installation, configuration and maintenance of hardware such as servers, PCs, POS devices and PABX systems.
• Manage Office 365 and Microsoft 365 services to ensure reliable productivity tools for staff.
• Provide continuous high‑speed internet, Wi‑Fi and in‑room entertainment support to uphold the hotel’s luxury guest experience.
• Support core hospitality applications including Opera PMS, Micros POS and Sun System accounting.
• Implement and monitor cybersecurity measures, data‑protection policies and disaster‑recovery plans.
• Collaborate with Front Office, Finance, Housekeeping, F&B and Sales & Marketing to resolve system issues and optimise workflows.
• Maintain AV equipment for meetings and events, working with the AV Supervisor and Events Team.
• Oversee software licences, IT asset inventory and quarterly reporting to the department head.
• Act as secondary contact for vendors and external service providers.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or related field.
• 2–5 years of IT experience, including 1–2 years in a supervisory or senior support role.
• Previous experience in luxury hospitality preferred.
• Strong knowledge of LAN/WAN infrastructure, network security, analog telephony and virtualization technologies.
• Excellent problem‑solving and communication skills with a commitment to luxury‑standard service.

Required skills

• Hardware installation and maintenance (servers, PCs, POS, PABX).
• Office 365 / Microsoft 365 administration.
• Opera PMS, Micros POS, Sun System accounting.
• LAN/WAN networking, network security principles.
• Virtualization (VMware, Hyper‑V).
• Analog telephony systems.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• CCNA or CompTIA Network+ certification.
• Microsoft Certified Professional (MCP).