Talent Coach – Welcome Office

About the role

The Talent Coach – Welcome Office at W Hotels in Dubai is responsible for delivering seamless guest check‑in experiences while supporting the front‑desk team. This full‑time position ensures accurate billing, security compliance and exceptional service for all visitors.

Key responsibilities

• Process guest check‑ins, verify identity, payment method and issue room keys.
• Enter and manage Marriott Rewards information and ensure correct rate application.
• Handle all payment types, vouchers, paid‑outs, and maintain cash drawers, including balancing receipts and securing bank deposits.
• Compile daily reports, cashier and closing logs, and communicate any security or loss‑prevention incidents.
• Assist guests with directions, property information, disability accommodations and follow‑up on service requests.
• Support management in training, evaluating and coaching front‑desk staff, promoting a fair‑treatment culture.
• Adhere to company policies, safety procedures and maintain professional appearance and confidentiality.

Required profile

• High school diploma or equivalent.
• Minimum one year of experience in guest services, front‑desk or similar hospitality role.
• Ability to stand, walk and lift objects up to 10 lb throughout the shift.
• Strong communication skills and professional telephone etiquette.

Required skills

• Proficiency with POS (point‑of‑sale) systems.