Team Leader – Guest Services (Russian Speaker)

About the role

We are looking for a dynamic, guest‑focused Team Leader to oversee our Front Office Guest Services. The role is dedicated to delivering exceptional service to all guests, with a special focus on Club Rotana and VIP visitors, and requires fluency in Russian.

Key responsibilities

• Provide personalized service to all guests, emphasizing Club Rotana and VIP guests.
• Prepare and coordinate distribution of guest amenities, welcome letters, and fruit setups for VIP and long‑stay guests.
• Maintain up‑to‑date knowledge of hotel and local services, respond to guest queries, and promote in‑house facilities.
• Update guest history profiles using the Opera guest profile system.
• Review and prepare next‑day arrival reports for VIPs and special‑status guests, highlighting them to management.
• Block rooms according to guest expectations and communicate special requirements to relevant departments.
• Make courtesy calls and complete daily call logs following established guidelines.

Required profile

• Degree in hospitality or related field.
• Previous Front Office experience in a hotel environment.
• Fluent written and spoken English; Russian speaking required.
• Immaculate personal presentation and strong problem‑solving abilities.
• Computer literate, with knowledge of Opera PMS highly regarded.

Required skills

• Opera PMS