Technical Advisor – Volvo Personal Service

About the role

The Technical Advisor will lead and coach Volvo's Personal Service Team (PST) to elevate customer experience, workshop efficiency and profitability. This on‑site position focuses on continuous improvement, high Net Promoter Scores and productivity targets.

Key responsibilities

• Lead daily team meetings, monitor work‑in‑progress and ensure capacity utilisation stays below two days.
• Maintain visual planning boards, pre‑check daily plans and predict support needs to avoid lost hours.
• Provide first‑line technical and administrative support to resolve production planning issues.
• Coach PST members on technical tasks, value‑added service sales and achieve Volvo ITC targets.
• Coordinate workshop improvement projects aiming for a 10% annual productivity increase.
• Enforce 5S standards and ensure zero open audit points.
• Drive sales of accessories, tinting, tires, batteries and achieve a retention rate above 70%.
• Oversee training records, certify technicians and ensure 100% post‑visit customer follow‑up calls.
• Collaborate with Al‑Futtaim Automotive Academy for assessments and skill development.

Required profile

• Bachelor's or Diploma in Mechanical, Automobile or Industrial Engineering.
• Advanced electric‑vehicle technical certification and AATC/IMI Level 4 certification.
• Valid UAE driving licence.
• Minimum 5 years experience as a technical lead in an automotive dealership with strong EV knowledge.

Required skills

• Advanced electric vehicle technical knowledge.
• Proficiency with automotive diagnostic tools and workshop equipment.
• AATC/IMI Level 4 certification.
• Experience using Volvo ITC system for service management.