Technical Service Engineer – Boilers

About the role

Viessmann Middle East is seeking an experienced Technical Service Engineer specialized in boilers to join its Technical Service team in Dubai. You will act as the field representative of Viessmann, delivering professional technical support to customers, contractors, installers and service partners for heating and hot‑water solutions.

Key responsibilities

• Provide on‑site and remote technical support, advisory services and troubleshooting for boiler installations.
• Carry out start‑up, commissioning, testing and hand‑over of systems according to Viessmann standards.
• Perform service, repair, preventive maintenance, inspections and warranty activities while ensuring safety and quality.
• Manage warranty cases, prepare service documentation and update the Service Portal with reports and records.
• Develop and deliver technical and practical field training for contractors, installers and customers.
• Support spare‑parts quotations, service proposals and maintenance offers.
• Participate in standby and emergency‑response rotations, including weekend and after‑hours support.
• Maintain tools, equipment and vehicles in safe, operational condition.

Required profile

• Strong customer‑service mindset with the ability to work independently in field environments.
• Solid technical expertise in boiler and heating system installation, commissioning and maintenance.
• Excellent problem‑solving skills and attention to detail.
• Willingness to travel across the UAE and be on call for emergency support.

Required skills

• Boiler systems
• Heating and hot‑water solutions
• Technical troubleshooting
• Commissioning and start‑up procedures