Telecaller Sales (Education & Training)

About the role

Delta Academy is seeking a full‑time Telecaller Sales professional to join its on‑site team in Dubai. You will be the first point of contact for prospective learners, introducing them to the institute’s trading education programs and guiding them through the enrollment process.

Key responsibilities

• Make outbound calls and handle inbound inquiries from potential students.
• Explain course offerings, schedules, fees and learning outcomes clearly.
• Maintain accurate call logs and update prospect information in the CRM system.
• Follow up leads, nurture interest and convert inquiries into enrollments.
• Collaborate with sales and admissions teams to achieve enrollment targets.
• Provide courteous, professional communication and resolve basic questions or concerns.

Required profile

• Excellent telephone etiquette and strong interpersonal communication skills.
• Sales and persuasion ability, with experience in telecalling or lead generation preferred.
• Customer‑service mindset, including active listening and problem‑solving.
• Basic computer proficiency and comfort using CRM or call‑management tools.
• Ability to work on‑site in Dubai, handle a high volume of calls and meet individual and team targets.
• Fluent in English; additional languages such as Arabic or Hindi/Urdu are a plus.

Required skills

• CRM software
• Microsoft Office applications