Telecalling Team Leader / Call Center Manager

About the role

We are seeking an experienced Telecalling Team Leader / Call Center Manager to oversee a team of telecallers and drive outbound sales performance. The role combines hands‑on telecalling with leadership responsibilities to ensure targets are met and quality standards are upheld.

Key responsibilities

• Lead, motivate and supervise a team of telecallers to achieve daily and monthly sales targets.
• Participate directly in outbound calls, setting an example for the team.
• Monitor call quality, productivity, attendance and generate performance reports.
• Recruit, interview, onboard and train new agents.
• Develop call scripts, sales strategies and performance‑improvement plans.
• Conduct regular coaching sessions and provide constructive feedback.
• Handle escalated customer inquiries and support issue resolution.
• Collaborate with senior management to optimise campaign performance and operational efficiency.

Required profile

• 4–6+ years of experience in telecalling, telesales or call‑center operations.
• Proven track record of managing a team of call‑center agents.
• Experience in hiring, training and developing telecalling staff.
• Strong leadership, communication and people‑management abilities.
• Ability to work in a target‑driven environment and manage multiple tasks.

Required skills

• Proficiency with CRM systems.
• Familiarity with call‑center software and reporting tools.