Telephone Operator – Call Center

About the role

The Telephone Operator works in the hotel’s call centre, handling all inbound and outbound guest communications. This position ensures prompt, accurate, and courteous service, supporting guests’ needs and coordinating with other hotel departments.

Key responsibilities

• Answer, record, log and process guest calls, requests, and concerns, including wake‑up calls, call forwarding, conference calls and TDD relay calls.
• Operate the telephone switchboard, activate/deactivate room message lights, and test communications equipment for proper functioning.
• Provide guests with information, such as internet access instructions, and transfer technical issues to the provider’s support line.
• Dispatch bell or valet staff as required and follow up to ensure guest satisfaction.
• Maintain confidentiality, adhere to company policies, and present a professional appearance.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience or specific licenses needed.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.