Telephone Operator

About the role

We are seeking a friendly, professional Telephone Operator to join the opening team at Radisson Hotel Fujairah. You will be a key point of contact for guests, handling calls and requests efficiently while delivering the warm, welcoming service that defines our brand.

Key responsibilities

• Answer incoming and internal calls promptly, professionally and courteously.
• Assist guests with enquiries and provide accurate information about hotel facilities and services.
• Connect calls and coordinate guest requests with the appropriate departments.
• Record and follow up on guest requests to ensure timely handling.
• Handle wake‑up calls and other telephone‑related guest services.
• Respond appropriately to emergency calls following hotel procedures.

Required profile

• Previous experience as a Telephone Operator or in a similar guest‑service role, preferably within a hotel.
• Excellent telephone etiquette and communication skills with a pleasant, professional manner.
• Flexibility to work shifts, including weekends and public holidays.

Required skills

• Good computer skills.
• Knowledge of hotel Property Management System (PMS).
• Familiarity with telephone systems.