Telesales Representative – IT & Tech Solutions

About the role

KG Technologies is seeking a motivated Telesales Representative to join its Dubai office. The role involves making outbound calls and handling inbound inquiries to promote the company’s IT and technology solutions. The successful candidate will work towards sales targets while delivering excellent customer service.

Key responsibilities

• Manage daily call lists and follow up on leads generated by marketing activities.
• Present suitable IT and tech solutions, provide clear product information and pricing, and close sales.
• Maintain accurate records of interactions and opportunities in the CRM system.
• Respond to customer inquiries, resolve basic service issues, and coordinate order processing with internal teams.
• Participate in regular training sessions and stay informed about product updates.
• Provide feedback to improve sales scripts and customer engagement strategies.

Required profile

• Strong verbal communication skills in English.
• Proven customer service and sales abilities, with a focus on meeting or exceeding targets.
• Previous telesales or call‑center experience, preferably in IT or technology products.
• Comfortable using CRM systems, call‑management tools, and basic office software.
• Organized, detail‑oriented and able to thrive in a fast‑paced, target‑driven environment.

Required skills

• Call management tools
• Basic office software
• CRM systems