VIP Account Executive

About the role

The VIP Account Executive will support the Head of VIP in delivering a personalised experience for high‑value players within Momentum Corporate Services. This full‑time, office‑based position blends account coordination, operational execution, and client service, offering a clear path toward full account management in a fast‑paced iGaming environment.

Key responsibilities

• Assist the Head of VIP with day‑to‑day management of VIP accounts.
• Coordinate VIP requests such as bonuses, promotions, events, gifts, and bespoke offers.
• Maintain accurate records of VIP activity, preferences, incentives, and communications.
• Support VIP reporting, performance tracking, and player segmentation.
• Liaise with internal teams (Payments, Risk, CRM, Product, Compliance) to ensure seamless service delivery.
• Ensure all VIP activity complies with internal controls, compliance, and responsible gaming policies.
• Handle inbound VIP queries professionally and efficiently.
• Support onboarding of new VIP players and transitions between segments.
• Build and maintain relationships with VIPs to keep them engaged.
• Occasionally support critical operational needs beyond regular hours, including hosting commitments and issue escalation.

Required profile

• Experience in customer operations, account support or client services; VIP exposure is a plus.
• Strong organisational and administrative abilities with high attention to detail.
• Proactive, reliable, and capable of managing multiple priorities.
• Excellent written and verbal communication skills.

Required skills

• Microsoft Office applications.
• Advanced Microsoft Excel.
• CRM systems.