Waiter / Waitress

About the role

Viya, part of wasl Hospitality & Leisure, is hiring a Waiter/Waitress for its Food & Beverage department in Dubai. The role delivers warm, attentive and professional food and beverage service to all guests, supporting a consistent guest experience through accurate order taking, timely service, strong product knowledge and compliance with Dubai Golf service standards, hygiene requirements and operational procedures.

Key responsibilities

• Greet guests warmly, seat them, present menus and explain dishes, daily specials, promotions and suggested pairings.
• Take orders accurately, confirm dietary requirements and communicate special requests to the kitchen and bar.
• Serve food and beverages efficiently, check presentation and accuracy, and handle guest needs and complaints promptly.
• Complete daily service tasks: order taking, serving, billing, clearance, table setup and reset, and outlet preparation.
• Use the POS system correctly for opening checks, entering orders, modifying orders and closing bills.
• Upsell naturally, promoting desserts, coffee, premium beverages, upgrades and specials, and make sure all items are recorded correctly.
• Follow hygiene and food safety standards, keep stations clean and stocked, and report spills and hazards.
• Work with Captains, Supervisors, the kitchen and bar, and support functions, banquets and special events.