Waiter/Waitress - Italian Restaurant

About the role

Raffles Dubai, a 5-star hotel in the city centre, is looking for a Waiter/Waitress for its Solo Italian Restaurant. You will work alongside colleagues and supervisors to create a luxurious and professional food and beverage experience for guests, reporting to the Assistant Restaurant Manager.

Key responsibilities

• Follow LQA standards, outlet service standards and SOPs, and maintain discipline, grooming and punctuality
• Know the menu, ingredients and preparation methods, and describe dishes and recommend them confidently
• Understand allergens and dietary requirements and follow SOPs
• Know bar operations, including coffee, tea and cocktails, and prepare them to a high standard
• Address guests by name, recognize regular and VIP guests, and update Opera for in-house guests
• Handle guest feedback and complaints professionally, and escalate issues to Outlet Leadership
• Perform opening, closing and side duties, assist in equipment inventories and help minimize waste and breakage
• Work with Housekeeping, Stewarding and Engineering to keep the outlet clean and hygienic
• Contribute to targets through upselling and guest engagement, and handle cash and financial transactions accurately
• Complete departmental paperwork, attend training and assist other outlets during peak periods

Required profile

• Minimum of 2 years of experience in Food & Beverage
• Experience in 5-star luxury hospitality
• Hospitality studies preferred
• Strong reading, writing and spoken English; a second foreign language is a plus
• Positive, energetic, guest-focused and flexible personality with excellent communication skills

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Dining and wellness discounts